![]() The Dispatch platform has tremendous potential to further complement Salesforce Customer 360, and I’m excited to assist with that strategic effort,” notes Dan Bergner, Founder and Chief Product Officer at Youreka. “Youreka has experienced rapid growth alongside Salesforce, addressing critical capabilities in customer service. The platform will continue to drive value for its existing customers, while helping Dispatch better address the needs of service brands and tackle a broader spectrum of the field service industry. Youreka is a Salesforce-native, no-code mobile automation solution that digitizes data collection in the field and offices, standardizes and codifies business processes, and guides operational procedures. We are excited to see the partnership in action.” Salesforce Ventures, an investor in Youreka’s Series A, will continue its investment and partnership with the combined company. Both are complementary to Salesforce Field Service. “Dispatch extends field service orchestration through third party service networks. “Youreka helps our customers elevate service excellence for front line workers,” said Paul Whitelam, SVP and GM of Field Service at Salesforce. The combination with Dispatch opens new market opportunities and brings us closer to Salesforce.” “Youreka allows service organizations to build smart, repeatable procedures that allow all technicians to perform their best work. “Youreka fills a key gap in field service automation,” said Pat Burns, Dispatch CEO and former SVP of Product at ClickSoftware (Salesforce). The combination will allow Youreka and Dispatch to accelerate their respective business, expand the partnership with Salesforce, and bring new innovation to the enterprise field service market. The transaction also adds significant growth capital. Dispatch and Youreka will combine to accelerate growth and innovation in the field service market.īOSTON, April 26, 2022/–-Dispatch, the leading platform for 3rd party field service orchestration, has announced the acquisition of Youreka, the leading smart mobile forms product built on the Salesforce platform.
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