![]() Check your terms and conditions or look on your provider's website. Your provider might charge you for a late payment if you don’t pay the bill and your dispute is unsuccessful. This is an organisation or person who is independent and will examine the case from both sides to reach a decision they think is fair.Ĭheck which ADR scheme your provider belongs to on the Ofcom website. If they don’t respond to your complaint or you don’t agree with their decision, you can use an alternative dispute resolution (ADR) scheme. Check their website to find out how to make a complaint. If your provider doesn’t reply or you're unhappy with their response, you can complain through their internal complaints procedure. If you speak with your provider on webchat, save the chat and keep this for your records. If you are sending a letter by post, send it recorded delivery if you can and get proof of postage. ![]() Use our template letter to write to your service provider.
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