![]() It's one of the most helpful, but also one of the easiest-to-use features, that does the most for our company. All it takes on my end is going into the Pattern Filtering and selecting what I don't want to come through or what I want to go into quarantine, to warn me first before we allow it through. It also works for blocking specific document types or file types. For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. While the software can only do so much, as far as detecting things that look suspicious based on what it's seen from all of its users, with Pattern Filtering I can use my own terminology or search terms. They also have something called Pattern Filtering, which has been a godsend. In addition, if one specific email address is a problem, but not the entire domain, we can drill down and specifically block it without affecting anyone else in that domain. However, the filter rules are the most helpful because, if we need to, we can block entire domains and subdomains with the click of a button. The software itself will automatically filter out things that it thinks are suspicious. The geo-blocking feature definitely reduces our spam intake. The last time that I checked just geo-IP blocking, we had about 2,000 emails that attempted to come through in the last six months and were immediately stopped because we obviously don't do business with them or have any connections with them. As a company, we've saved so much money by not having to spend the time to deal with that stuff, because of SpamTitan. And our inboxes don't reach capacity from the junk that should have never reached us to begin with. If we saved, say, 30 seconds for every one of those 250,000 emails that were stopped, we saved that much time, minimum. At the end of 2021, when I ran our yearly report, it had automatically blocked over 250,000 bad emails that weren't from customers or had malicious attachments. In comparison to before we got SpamTitan to now, two and a half years after getting it, hours a week are saved for every single employee because they don't have to dig through junk. It allows us to only see the most important ones that are questionable, so we're not digging through hundreds of emails a day from junk addresses. If they look good to you, you can release them, and you'll immediately get them in your inbox."Īs a result, not do we not have to delete all the spam from our inboxes. It will give them a daily, automatic report saying, "We have these in a quarantine. And anything that does come through that it thinks is malicious, but it's not 100 percent sure, will be placed in quarantine for each user. Since starting with SpamTitan, though, we hardly ever have any emails that are malicious or that are from random domains that are known to be used for spam. ![]() The amount of time that everybody was spending just deleting junk and trying to actually find customer emails was excessive. They were getting more spam and fake emails with malicious attachments than actual customer emails. People were having to filter through all the junk while also trying to find and respond to emails from customers in a decent amount of time. All the junk marketing emails would make it to every single person's inbox. Up until then, we didn't have a spam filter solution. We started with SpamTitan a couple of months after I started with this company.
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